Frequently asked questions about:
- How can I participate in a tournament?
On the tournaments page is the overview for our upcoming tournaments. Click on the (information button) of the tournament to go to the tournament lobby to request more info or to register now.
- I’ve registered for a tournament, what’s next?
Now you have to wait for the tournament to start at the indicated time. Before the tournament starts, you will receive a message in your inbox that you should check yourself in. It is important to check yourself in for the tournament, if you don't do this, you will lose your buy-in and you can not take part in the tournament.
Please note that tournaments that start automatically when there are enough participants registered (for example mini cups with up to 4 or 8 participants), you don’t have to check yourself in
- How can I see in which pool or bracket I’m in?
In the lobby of the tournament you can navigate in the menu of "tournament details" to sub menu "groups" and/or "playoffs". Here you can see the groups and/or the brackets of the playoffs.
- How do I know who my opponents are in the tournament?
At ‘my matches’ you can see who are your next opponents.
- How do I report the score?
Option 1: At the page ‘My games’ of the tournament lobby you will see the games which should be played in the tournament you’re participating in. Click on the icon to report the results of the match.
Optie 2: On the "active matches" page you will find an overview of the game (s) that you have to play. Press the (icon ) to report the results of the matches.
- What should I do when a problem occurs when reporting the match result.
Click on the red button "ask for help" and specify what the problem is. The Admin of Pro Players will then further help you and solve the problem.
- What happens when my opponent reports the wrong match result?
If both results don’t match you need to upload proof of the match result. The Pro Players Admin will then decide who won te match.
- How do I cash out or buy euro's?
Navigate to the "my wallat" overview page by clicking on this ( icon). There you can choose to buy euro's or to cash out your euro's.
- How do I challenge someone for a cashgame.
Navigate to the profile of the player you want to challenge. You can do this by clicking on the avatar of the player in the chatroom. At the bottom of his profile page you can challenge him for a cashgame.